Case Study: Hussle reduces churn and fixes bugs with Hotjar by Contentsquare

Hussle spots bugs weekly and collects 1,000+ churn surveys with Contentsquare

Hussle, an online marketplace for gyms and spas, used Hotjar by Contentsquare to identify and fix issues damaging their user experience and revenue. Their challenge was to quickly discover why users were churning and to spot frustrating bugs that were preventing sign-ups.

By implementing Hotjar by Contentsquare's Surveys, Session Replay, and Heatmaps, Hussle gained critical insights. The solution enabled them to collect feedback from over 1,000 churned users, spot and fix a major bug weekly, and ultimately inform the creation of a new product offering. Contentsquare provided the data needed to make rapid, impactful changes that improved the customer experience and reduced churn.

Hussle