Case Study: Haines Watts improves intranet search efficiency with Content Formula's Cyril chatbot

Haines Watts launches intranet chatbot for 1,000 employees with Content Formula

Content Formula partnered with Haines Watts, a top 15 UK accountancy firm, to enhance efficiency and information findability across its rapidly expanding network of over 80 offices. The challenge was to streamline how the firm's 1,000+ employees located content and completed tasks on their custom-built Office 365 intranet, Connect.

The solution was the implementation of Cyril, an intranet-based chatbot built on the Microsoft LUIS framework. Content Formula developed Cyril to interpret natural language queries, helping users find intranet content like documents, expert profiles, and office details. The bot continuously learns from user interactions, improving its effectiveness over time. Feedback has been very positive, and the solution has set a strong foundation for future integrations with other systems to automate tasks and generate business intelligence reports.

Haines Watts