Case Study: West Suffolk NHS Foundation Trust streamlines its intranet and improves staff access to critical information with Contensis

This NHS trust digitally transformed and migrated from three CMS providers to a single CMS system

West Suffolk NHS Foundation Trust, a healthcare provider, faced significant challenges maintaining its outdated and fragmented digital infrastructure. It was relying on three separate content management systems and a vast library of cumbersome PDFs, which created inefficiencies, accessibility issues, and increased the risk of human error for its 3,000+ staff. The trust partnered with vendor Contensis to consolidate these systems into a single, modern intranet that would improve the user experience for both content editors and medical staff.

Contensis implemented a central CMS, migrating the trust's content to the cloud and replacing hundreds of PDFs with structured, manageable content. The solution featured an overhauled information architecture and an intuitive interface, making critical clinical information quickly discoverable on any device. The results included significant time and cost savings, a drastic improvement in content accuracy and accessibility, and more efficient internal communications. Staff at West Suffolk NHS Foundation Trust can now access vital information reliably, which ultimately contributes to improved patient care.

West Suffolk NHS Foundation Trust

Chris Lockwood

Digital Communications Manager