Case Study: Cambridgeshire Constabulary reduces non-emergency calls with Contensis

Contensis helps Cambridgeshire Constabulary reduce non-emergency phone calls by 80%

The Cambridgeshire Constabulary, a UK police force, had an outdated and fragmented online presence that failed to meet public needs, increasing the burden on its contact centers. They partnered with the vendor Contensis to build a new, unified website that would enable online self-service for the public and reduce non-emergency calls.

Working as one team, Contensis provided its CMS and services to design and develop an award-winning, mobile-first website. The solution included an easy-to-use forms module that allowed the Constabulary to build online services in-house. The results were significant, including an 80% reduction in non-emergency calls, £746,000 in savings, and a 33% increase in organic traffic, demonstrating the major impact of the Contensis platform.

Cambridgeshire Constabulary

Emily Gilgan

Project Manager