Case Study: Panera Bread achieves 24/7 reliable, secure managed hosting and responsive support with Contegix

Panera Bread - Customer Case Study

Panera Bread, a national bakery-café chain focused on fresh ingredients and customer trust, needed a reliable hosting partner to maintain security and 24/7 responsiveness for its customer-facing sites (panerabread.com and mypanera.com). The challenge was ensuring uptime, fast performance during peak meal times, and responsive support for continuous updates and content changes.

Contegix provides managed cloud services, managed apps, frontline support and 24/7/365 Tier 3 support, effectively acting as an extension of Panera’s web team. This partnership delivers reliable, high-priority support for off-hour deployments and peak-traffic periods, enabling Panera’s ongoing national growth and consistent customer experience.

Panera Bread

Nick Brawley

Senior Web Manager