Case Study: SSP Group achieves efficient incident reporting with ContactEngine

SSP Group - Customer Case Study

SSP Group, the “Food Travel Experts” and a major operator of food and retail outlets in travel locations worldwide, needed a faster way to escalate serious incidents across the business. ContactEngine provided a communication toolkit to help SSP ensure the right colleagues were informed quickly and efficiently when incidents occurred at locations such as London Waterloo or Manchester Piccadilly.

ContactEngine implemented a dedicated incident hotline with automated capture of incident details, plus SMS, email, audio recording, and conference-call room provision through a shared dashboard. The solution allowed moderators to review and escalate alerts, notify the right teams, and coordinate response calls, helping SSP manage hundreds of business-critical incidents with more than 99% uptime.

SSP Group