Case Study: Flybe improves colleague engagement with ContactEngine

Flybe - Customer Case Study

Flybe, Europe’s largest regional airline, needed a secure and reliable way to run virtual town hall meetings for its 2,600+ colleagues spread across Europe. The company wanted its CEO to answer questions live, make broadcasts available afterward, and measure colleague engagement more effectively. ContactEngine provided a multichannel communications solution to support this internal dialogue.

Using telephone conferencing, email, web forms, SMS, and an intranet player, ContactEngine enabled Flybe employees to submit questions, join live monthly leadership calls, and listen back afterward at a time that suited them. The result was a cost-effective, secure, and scalable way to give hundreds of colleagues a voice, improve engagement, and help Flybe refine strategy based on real employee feedback.

Flybe

Andrew McConnell

Director of Communications & Public Affairs