Case Study: Whitetail Homes achieves 98.6% pre-move-in defect completion and halves service requests with Constellation HomeBuilder Systems (Homeowner Central)

Whitetail Homes Creates Exceptional Homeowner and Common Property Experiences

Whitetail Homes, a British Columbia homebuilder focused on quality six‑story developments and strong homeowner experiences, faced rising buyer expectations, more technology in new homes, and the operational strain of managing service, warranty and strata communications. To streamline that homeowner journey and reduce support overhead, Whitetail Homes adopted Constellation HomeBuilder Systems’ Homeowner Central™ portal to centralize manuals, service requests, warranty information and communications for buyers, contractors, strata management and internal teams.

Using Homeowner Central™, Constellation HomeBuilder Systems enabled online access to product manuals, streamlined service request and work‑order workflows, and improved contractor coordination and strata engagement. The solution helped Whitetail Homes complete 98.6% of pre‑delivery deficiencies before move‑in, cut more than half of service requests and email queries, save dozens of staff hours monthly, and reduce paper waste—delivering measurable gains in homeowner satisfaction and operational efficiency.

Whitetail Homes

Tonya Roy

Customer Care Department Manager