Case Study: Calabrio achieves a self-service developer program and marketplace with Constellant dpEngine

How Calabrio created a successful self-service developer program and marketplace

Calabrio, a leader in contact center solutions, needed to streamline its development workflow and better support its customer base by creating a self-service developer program and marketplace. They sought an all-encompassing solution to avoid building a platform internally and to automate processes without acting as a middleman. The vendor, Constellant, offered its dpEngine platform to meet this challenge.

Choosing Constellant's dpEngine allowed Calabrio to quickly launch its developer program and marketplace. The solution provided an immediate download and installation process for customers, which proved especially valuable for making rapid changes during the COVID-19 pandemic. As a result, Calabrio began driving innovation and increasing customer satisfaction within just six months of launch, while also making strong progress toward its goal of establishing new partnerships.

Calabrio

Mary Black

Development Platforms Program Manager