Case Study: Harcourts Astute cuts admin time and scales service with Console Cloud from Console Group

Time regained with Console Cloud Harcourts Astute Paddington case study

Harcourts Astute, a fast-growing property management agency in Paddington, Queensland, needed a way to scale beyond 300 properties without adding more admin burden. The team was using the server-based Gateway system, and turned to Console Group and its Console Cloud platform to help them work more efficiently and support continued growth.

Console Group migrated Harcourts Astute to Console Cloud and supported the rollout, including workflows, document storage, the Console App, and Console Pay. The agency says it cut manual task time by around 40-45%, reduced arrears management time from 9 days to about 3 days with automated SMS, saved around 80% of receipting time each morning, and could complete lease renewals and inspections much faster while improving customer service.

Harcourts Astute

PJ Salami

Principal