Case Study: Ray White Rockhampton achieves smoother cloud migration and major time savings with Console Cloud by Console Group

Ray White Rockhampton - Customer Case Study

Ray White Rockhampton, a high-performing property management office overseeing around 1,000 properties, needed to move from Gateway to a cloud-based platform without disrupting service or risking its reputation. Operations Manager Cassie Sparks wanted better end-of-month processing, more flexibility, and a modern system for the team, but some staff were initially nervous about changing software. Console Group’s Console Cloud was chosen as the replacement.

Console Group supported the migration with detailed onboarding, training, and implementation help, making the switch manageable and low-stress. The office reported smoother workflows, easier arrears and vacate management, faster receipting and EOM, and the ability to work remotely during COVID-19. Ray White Rockhampton estimated it gained about a day of admin time each week across the office, with trust accounting taking far less time and overall productivity and business continuity significantly improved.

Ray White Rockhampton

Cassie Sparks

Operations Manager