Case Study: Medterra achieves $25K in recovered revenue with Consio

Medterra turns abandoned carts into +$25k with Consio in 21 days

Medterra, a CBD and wellness company, faced the challenge of recovering high-intent abandoned carts and checkouts. Their existing email and SMS flows were not always enough to address customer questions about product effects and legality, and they needed a human-like voice touch to build trust without the operational overhead of a call center. They turned to the vendor Consio to implement an automated solution.

Consio deployed its AI voice agent to automatically re-engage customers who abandoned their checkout or cart. This strategy created a new, automated revenue channel. The results were significant, with the AI-powered calls generating $25,000 in incremental revenue in just three weeks, achieving a 24.5% conversion rate on connected calls.

Medterra

Gregory Reeder

Chief Executive Officer