Case Study: Cheech & Chong achieves unified CX and $97,909 in 15 days with Consio

Cheech & Chong generates $97,909 in 15 days with Consio

Cheech and Chong, a leading hemp-derived THC and CBD brand, faced the challenge of scaling their customer experience without breaking it. As their business grew, they needed to manage high-intent shopping moments and support requests, like order status and product selection, consistently across channels without adding operational complexity.

They implemented Consio as their integrated phone partner within the Kustomer platform. The solution included an AI voice agent that sounded like "Cheech" to handle inbound calls and proactive outbound campaigns for abandoned checkouts and retention. This program, executed with Consio, generated $97,909 in revenue from 6,564 completed calls in just 15 days, achieving a 33.47% conversion rate on connected calls.

Cheech & Chong