Case Study: Heidelberg AG cuts contract processing time and costs with Consensus Cloud Solutions' eFax

Web-based Faxing Improves Response Time 600% and Cuts Costs 75% at Heidelberg

Heidelberg AG, a major global provider to the print industry, faced a significant competitive disadvantage due to an inefficient, paper-based contract process that took up to 90 days to complete, which frustrated customers. The company worked with vendor Consensus Cloud Solutions, implementing its eFax web-based faxing service to streamline this critical operation and improve responsiveness.

By adopting the eFax solution, Consensus Cloud Solutions enabled Heidelberg to drastically accelerate its order processing and cut costs. The results were substantial, including a 600% improvement in response time that reduced contract delivery from nearly three months to just 15 days. Additionally, the company saved 75% on the cost of copying and printing materials. The system proved so effective that it was later adopted by other departments for archiving and document management.

Heidelberg AG