Case Study: Signature Healthcare achieves reliable downtime continuity with Consensus Cloud Solutions

Replacing a Homegrown Downtime Solution with Industry-Proven Business Continuity Technology

Signature Healthcare, a hospital in Brockton, MA, faced challenges with an inefficient homegrown system for maintaining patient care during electronic health record (EHR) downtime. Following an upgrade to MEDITECH 6.1, they sought a more robust business continuity solution from Consensus Cloud Solutions to mitigate risks to patient safety and avoid potential HIPAA penalties.

Consensus Cloud Solutions implemented its industry-standard downtime technology, a secure platform that ensures critical patient data is available 24/7. The solution automated the distribution of key reports to 17 designated stations across 22 departments, with 2,300 reports distributed daily. This eliminated the previous urgency for staff to manually print reports and provided reliable access to patient information, allowing Signature Healthcare to maintain exemplary patient care during any system outage.

Signature Healthcare

Mike Moran

Clinical Applications Manager