Case Study: FHN Memorial Hospital achieves 100% downtime coverage with Consensus Cloud Solutions

FHN Memorial Hospital - Customer Case Study

FHN Memorial Hospital, a healthcare provider in Freeport, IL, faced the challenge of ensuring patient data access and operational continuity during system downtimes. During their migration to the MEDITECH 6.15 platform, they recognized their existing homegrown solution was inadequate for protecting patient data and confidentiality. They required a robust business continuity solution to prepare for both planned and unplanned EHR or network downtime events and turned to Consensus Cloud Solutions for their downtime technology.

Consensus Cloud Solutions implemented a secure and streamlined downtime solution that operates independently from the main hospital network. This provided FHN with a 100% confidence level for coverage, ensuring critical patient data was always available on strategically placed downtime machines. The vendor managed the entire implementation, which included scripting five essential reports that are now automatically distributed to over 100 users across 18 departments. This solution from Consensus has successfully fortified the hospital's business continuity strategy, allowing them to maintain critical operations and uphold their commitment to patient safety and wise stewardship of resources.

FHN Memorial Hospital

Mike Williams

Chief Information Officer