Case Study: SACO achieves omnichannel retail transformation with consenso Consulting

SACO rolls out SAP omnichannel across 34 stores with consenso

The Saudi Company for Hardware (SACO), the largest home improvement solutions provider in Saudi Arabia, sought a partner to guide its digital transformation. Their challenge was to move beyond standard retail offerings to create a true omnichannel experience for customers while gaining better data visibility and a scalable IT solution. They chose consenso as their implementation partner for this SAP omnichannel project.

consenso implemented SAP CAR as a central data hub and GK POS as an omnichannel point-of-sale solution. This integrated platform enabled unified data across all sales channels and allowed for highly customized processes, including area-based sourcing, automated promotion uploads, and a unique returns function. Despite the challenges of remote work during COVID-19, consenso successfully managed the project's go-live in September 2020 and completed a nationwide rollout across the kingdom by December 2020.

SACO (Saudi Company for Hardware)