Case Study: Kühne streamlines complaint handling with consenso’s SAP Dispute Management

Kühne streamlines dispute processing in 5 months with consenso

Kühne, a long-standing independent family business and major European producer of food products, faced a challenge in its complaint handling process. Invoice disputes were negatively impacting cash flow, creating document collection delays, and straining customer relationships. To address this, Kühne partnered with consenso to implement SAP Dispute Management from the FSCM suite to centralize and optimize this process.

consenso implemented SAP Dispute Management, which included custom development to automate the linking of financial documents to dispute cases and their subsequent closure. This solution provided transparent, centralized data management and significantly reduced manual effort. The project, completed in five months, allowed Kühne to detect process disruptions earlier, gain full transparency, and create a basis for evaluating customer satisfaction and improving future credit terms.

Kühne