Case Study: PKO Bank Polski expands omnichannel motor insurance sales with Consdata's Eximee platform

Powszechna Kasa Oszczędności Bank Polski expands motor insurance to 7.59 million accounts with Consdata

Powszechna Kasa Oszczędności Bank Polski, the largest bank in Poland, faced the challenge of selling motor insurance exclusively through its branches and call centers. This limited the product's availability to the public and resulted in high customer acquisition costs. To address this, the bank partnered with vendor Consdata to digitalize the sales process using the eximee platform.

Consdata implemented an omnichannel motor insurance application on the eximee platform, making it available online and via mobile while also integrating it with existing branch and call-center channels. The solution featured time-saving tools like automatic data filling and allowed customers to compare offers from multiple insurers. For PKO Bank Polski, this drastically increased product availability, reduced sales costs, and enabled call-center agents to support customers using data from unfinished online applications.

Powszechna Kasa Oszczędności Bank Polski