Case Study: PKO Bank Polski achieves omnichannel digital sales transformation with Consdata's Eximee platform

PKO Bank Polski accelerates cash loan sales plan by 400% with Consdata

Powszechna Kasa Oszczędności Bank Polski (PKO Bank Polski), the largest bank in Poland, faced the challenge of modernizing its sales processes, which were heavily reliant on its physical branch network. To achieve its digital transformation goals and enable sales across online and mobile channels, the bank partnered with vendor Consdata and utilized the eximee platform to digitize and unify its customer onboarding.

Consdata implemented the eximee platform to design and launch consistent sales processes across multiple digital channels, beginning with account opening and expanding to include SME accounts, cash loans, and motor insurance. This solution enabled PKO Bank Polski to accelerate its cash loan sales plan completion by 400%, increase the share of cash loan sales in remote channels from 5% to 28%, and achieve a 21% increase in new retail customers acquired, all while significantly reducing paper usage.

Powszechna Kasa Oszczędności Bank Polski