Case Study: a Fortune 500 waste company eliminates call audio issues with Conquer

Fortune 500 Waste Company Eliminates Call Audio Issues with Conquer

A major waste and energy company was struggling with poor call center audio, including lag, crashes, and distortion from their previous provider. Unresponsive support and clunky integrations with their sales coaching platform further compounded these challenges. Seeking a robust solution, they turned to Conquer and its Voice Plus product to improve communication for both agents and customers.

Conquer solved these issues with a high-quality telephony backbone that eliminated latency and ensured reliable call data capture in Salesforce. This provided accurate reporting and a seamless workflow with the client's existing systems. The implementation by Conquer led to a 34% increase in call connections, a 20% boost in call durations, and a 10% rise in outbound calls, significantly improving agent productivity and management efficacy.