Case Study: a Fortune 1000 HR/payroll provider boosts sales adoption, efficiency, and compliance with Conquer

Boosting Sales Efficiency and Adoption with Conquer for a Leading Payroll Company

A Fortune 1000 HR/payroll provider struggled with severely low adoption of its previous sales enablement tool due to inferior call quality and poor vendor issue resolution. This led to frustrated sales representatives using personal cell phones, creating significant compliance risks and a visibility gap in customer data. Problems such as dropped calls and latency resulted in customer dissatisfaction and lost business.

The provider implemented Conquer, a Salesforce-native solution with an enterprise-grade telephony network. Conquer provided top-tier call quality, automated the logging of all calls directly to the CRM, and offered outstanding partnership and service. As a result, the client achieved a 75% increase in user adoption, a 15x increase in sales operation efficiency, and ensured 100% PCI compliance across all teams.