Case Study: a leading financial services company boosts sales adoption, efficiency, and PCI compliance with Conquer

Boosting Sales Efficiency and Adoption with Conquer for a Leading Financial Services Company

A major financial services company faced significant challenges with its previous sales enablement tool, which suffered from poor audio quality and ineffective support. This led to low user adoption as frustrated sales representatives resorted to using their personal phones, creating serious compliance risks and a visibility gap. Issues like dropped calls and connection failures resulted in lost business and customer dissatisfaction.

The company implemented Conquer, a Salesforce-native platform. The solution provided enterprise-grade call quality and automated logging of all calls directly to the CRM. This partnership resulted in a 75% increase in user adoption, a 15x increase in sales operation efficiency, and achieved 100% PCI compliance across all teams, maximizing their CRM investment and ensuring accurate reporting.