Case Study: a home improvement retailer improves network reliability and cuts downtime with Connext and Cradlepoint

Home Improvement Retailer deploys Connext across 1,700 stores in 3 weeks

Connext partnered with a major home improvement retailer facing network reliability issues. The retailer, which serves millions of customers weekly across 1,700 stores, had deployed Cradlepoint cellular devices as a backup. However, challenges like building materials, urban location interference, and internal signal competition were preventing the backup solution from performing effectively.

Connext implemented a comprehensive solution that included strategic network engineering to optimize the Cradlepoint deployment and proactive managed services for monitoring and alerting. The results were a reduced mean time to repair, lower site downtime, the elimination of unnecessary data plan costs, and ultimately a highly reliable backup network. Connext successfully deployed this across all stores in just three weeks, ensuring seamless customer transactions.