Case Study: a global hotel brand secures 71 new properties in five weeks with Connext’s TaaS and managed services

Global Hotel Brand integrates 71 properties in 5 weeks with Connext

A global hotel brand, an existing customer of Connext, faced the challenge of quickly integrating 71 newly acquired properties into its corporate network. The project had a tight five-week timeline and required establishing secure and reliable connectivity to ensure a positive guest experience. The customer needed to onboard these locations for proactive monitoring and 24x7 help desk support through Connext's managed services and Technician-as-a-Service (TaaS) offerings.

Connext utilized its TaaS model to provide technicians who handled the installation and testing of FortiGate devices at every property. The vendor successfully onboarded all 71 locations into its managed services platform within the five-week deadline. The project achieved a 100% first-visit success rate for installations. This allowed the global hotel brand to provide a secure and exceptional guest experience across all new properties with continuous network monitoring and support.