Case Study: Centro Hospitalar Lisboa Central achieves €227,600 in savings and dramatically faster response times with Connexall

Workflow Optimization for a Return on Investment

Centro Hospitalar Lisboa Central (CHLC), one of Portugal’s largest healthcare providers with four hospital sites, faced rising demand without added resources and had complex, safety‑critical processes that limited flexibility. In partnership with Connexall, CHLC targeted operating room workflows, inter‑hospital patient transfers and supply/service requests to find technology and workflow changes that could boost productivity without compromising patient safety.

Connexall’s integrated communications platform was deployed in ORs and clinical departments to replace overhead paging and phone calls with click‑to‑request and mobile acknowledgement workflows. The vendor’s solution cut average request time by about 3.5 minutes, saved 490 OR hours (≈€96,000) in one year, and—over eight months—delivered roughly €96,000 in OR savings plus €131,600 from simplified hospital communications; response times fell from 20 minutes to 45 seconds for sterile supplies, 2 minutes to 12 seconds for porters, and radiology waits from 1 hour to 15 minutes, while patient satisfaction and staff morale improved.

Centro Hospitalar Lisboa Central

Mercedes Bilbao

Chief Operating Nurse