Case Study: UCSF Medical Center achieves nearly 50% alarm reduction and eliminates alarm fatigue with Connexall

UCSF Medical Center - Customer Case Study

UCSF Medical Center’s new Mission Bay hospitals moved to larger floor plans and private rooms, creating communication challenges and concern about alarm fatigue as caregivers began receiving alarms on mobile devices. To manage the volume and reduce false alerts—especially pediatric SpO2 alarms—UCSF partnered with Connexall and its clinical workflow team to design alarm-handling rules in the Connexall platform before the facility opened.

Connexall implemented a customized suspend feature and centralized routing logic between monitors, nurse call, ADT and Voalte phones to delay, filter, escalate and stop alarms based on rules (for example, immediate delivery of bradycardia vs. a 25‑second suspend for SpO2 lows). The result: ICN monitor alarms fell from 32 to 15 per RN per shift (~50%), Cardiac TCU alerts dropped from 55 to 18 per shift, monthly GE monitor alarms fell from 62,295 to 16,205, and an estimated 553,000 alarms were eliminated over 12 months—while nurses reported greater satisfaction and consistently carrying their phones.

UCSF Medical Center