Case Study: Toronto East General Hospital (Michael Garron Hospital) achieves a 70% improvement in nurse call response times with Connexall

Toronto East General Hospital - Customer Case Study

Toronto East General Hospital, an award‑winning urban community teaching hospital, faced inefficient nurse‑call workflows where nurses had to walk to a central console or enter rooms to answer patient calls, causing delays, phone tag and slower caregiver response. To address this, the hospital implemented Connexall, integrating the vendor’s solution with its nurse call system and Vocera hands‑free devices.

Connexall routed patient calls directly to the appropriate caregiver’s badge, enabling instant, hands‑free communication, audit logging of calls and faster reconciliation of alarms. As a result, Connexall delivered measurable improvements — a 70% improvement in nurse call response times, a 90% reduction in time required for communication and 74% of alarms reconciled within minutes — while reducing phone tag and overhead paging and improving patient response and satisfaction.

Toronto East General Hospital

Lee Rodriguez

Connexall Site Administrator