Case Study: Toronto East General Hospital achieves 70% improvement in nurse call response times with Connexall

Toronto East General Hospital Caregiver Communications and Efficiency

Toronto East General Hospital (TEGH) is a 515-bed urban community teaching hospital serving Southeast Toronto that sought a more efficient way to respond to patient requests and reduce caregiver response times. In collaboration with Connexall, TEGH targeted staff-to-patient communications by integrating Connexall with the hospital’s nurse call system and hands-free Vocera devices to streamline workflow and improve the patient experience.

Connexall routed patient calls directly to caregivers’ badges, provided hands-free communication, and produced audit logs to track message receipt and response. As a result of the Connexall solution, TEGH reported a 70% improvement in nurse call response times, a 90% reduction in time for common communication activities, 74% of alarms reconciled within minutes, reduced overhead paging, and measurable gains in patient satisfaction and staff efficiency.

Toronto East General Hospital

Lee Rodriguez

Connexall Site Administrator