Case Study: Centro Hospitalar Lisboa Central reduces staff response time by 62.5% with Connexall

Centro Hospitalar Lisboa Central - Customer Case Study

Centro Hospitalar Lisboa Central (CHULC), a network of six healthcare facilities in Lisbon, needed a faster, quieter way to alert staff to suspected COVID-19 patients during admission and triage; previous email and call workflows caused delays, increased patient anxiety, and inefficient communication. They engaged Connexall to deliver an automated alerting solution — including a "COVID-19 suspected case" alarm with custom tones and mandatory acknowledgements.

Connexall quickly deployed the solution so assigned staff receive a spoken alarm, notifications are sent to five team members (requiring acknowledgement) and an email is sent to the Emergency Department. The system cut staff response time from 40 minutes to 15 minutes (a 62.5% decrease), reduced alarm fatigue and patient anxiety, and improved real-time infection awareness, tracing and overall safety across Centro Hospitalar Lisboa Central.

Centro Hospitalar Lisboa Central

Renato Nunes

Psychologist, Human Resources, Member of SICES Coordination