Case Study: Worldband cuts onboarding time by 80% with ConnectWise Asio

Worldband cuts onboarding time by 80% with ConnectWise

Worldband, a Massachusetts-based MSP, faced inefficient and time-consuming client onboarding processes using older tools like LogMeIn. These manual installations and tracking methods created administrative burdens and limited the company's ability to scale while maintaining service quality. To overcome this challenge, they turned to ConnectWise and its Asio platform.

By implementing ConnectWise RMM powered by Asio, Worldband streamlined its operations with automation and remote deployment capabilities. The solution integrated seamlessly with ConnectWise PSA for billing and ticketing. The results were transformative: onboarding time was cut by 80%, the client endpoint count doubled to 2,800 without increasing ticket volume, and time to resolution was halved. ConnectWise enabled Worldband to achieve significant growth while improving profitability and client satisfaction.

Worldband