Case Study: Workplace IT Management achieves 80% faster Office 365 onboarding with ConnectWise RPA

Workplace IT Management cuts Microsoft 365 onboarding time by 80% with ConnectWise

Workplace IT Management, a South Dakota-based managed service provider, faced challenges in maintaining efficiency and eliminating repetitive manual tasks for its technicians during a period of rapid growth. To address this, they turned to ConnectWise and implemented their RPA (Robotic Process Automation) and hyperautomation solutions to create a unified operational view.

By leveraging ConnectWise RPA, Workplace IT automated key processes such as Microsoft Office 365 user onboarding. This solution from ConnectWise resulted in an 80% improvement in efficiency for that specific task, reducing the time spent from 18 hours to just 6 hours per month. This freed technicians to focus on more critical work, enhancing overall productivity and service quality for their clients.