Case Study: Ciracom achieves streamlined operations and increased revenue with ConnectWise PSA

Value-Added Services from ConnectWise Unlock Potential at Managed Service Provider

Ciracom, a woman‑owned managed IT and cloud services firm founded in 2000 and serving nearly 75 commercial and federal customers from the Washington, D.C. area, faced growing pains and operational chaos after acquiring another MSP. President Amy Rutt needed structure, repeatable procedures and stronger financial management to bring accountability and clarity to day‑to‑day operations.

Ciracom migrated to ConnectWise PSA and leveraged its ticketing, integrations (like Quosal), ConnectWise University training and a Business Transformation Audit to standardize processes, improve time capture and train staff. The changes produced repeatable documentation and workflows, recovered lost revenue and drove efficiency—monthly revenue rose 32% within three months after beginning the plan—giving Ciracom a more profitable, scalable foundation for growth.

Ciracom

Amy Rutt

President