Case Study: UDNI achieves zero-downtime MSP scale and stronger security with ConnectWise RMM

UDNI reduces alert noise by 50% with ConnectWise RMM

UDNI, a managed services provider formed from the merger of four IT firms, faced the challenge of unifying disparate legacy systems and streamlining operations to achieve scalability and modern security. They sought to consolidate their technology stack and leverage automation to build a future-ready environment, initially identifying areas for improvement within their ConnectWise RMM platform.

The solution involved a strategic migration to ConnectWise RMM, planned with ConnectWise professional services. The results were transformative: UDNI successfully moved 7,000 endpoints across 300 customers with zero downtime. Automation allowed them to scale operations without adding to their 35-person team, while intelligent alerts reduced false positives by 50%. ConnectWise also delivered enhanced security through features like SSO and advanced patching, strengthening compliance and providing a competitive edge.