Case Study: UDNI cuts alert noise by 50% and scales thousands of endpoints with ConnectWise

UDNI cuts alert noise by 50% with ConnectWise

UDNI, a managed services provider (MSP), partnered with ConnectWise to address a key challenge. Their small and mid-sized business (SMB) customers were curious about artificial intelligence but lacked a clear path to adoption, making it difficult for UDNI to convert this interest into meaningful, structured conversations and establish themselves as trusted AI advisors in a competitive market.

The solution from ConnectWise involved a multi-faceted approach using their GlassHive platform for targeted AI marketing campaigns and the ConnectWise Partner Program for enablement resources like workshops. This strategy was supported by ConnectWise RMM and its automation capabilities. As a result, UDNI reduced alert noise by 50%, streamlined patching and compliance, and scaled to support thousands of endpoints without adding staff. ConnectWise enabled UDNI to build a predictable pipeline and become a first-to-market AI thought leader.