Case Study: TRS improves IT transparency and proactive service with ConnectWise

TRS improves proactive IT service with ConnectWise and gains 100% clearer daily operations

TRS, an Icelandic managed service provider, was struggling with an inefficient and limiting custom-built ticketing system. They needed a new operational solution that offered greater transparency and capability to serve their diverse clients effectively. This led them to the vendor ConnectWise.

By implementing the ConnectWise platform, including ConnectWise Manage and ConnectWise Automate, TRS gained full transparency into daily operations and the ability to provide proactive, preventative support. The results for the customer include smoother business operations, the ability to accurately calculate costs and profits, and a higher level of service for their clients by preventing IT issues before they become serious problems. ConnectWise was the right solution for this MSP.

TRS