Case Study: Techvera achieves 10x revenue potential through managed services with ConnectWise

Techvera - Customer Case Study

Techvera, founded in 2001 and led by CEO Reese Ormand, grew from a one‑man break‑fix shop into a leading IT support provider in North Texas. Ormand wanted to move away from reactive, stressful break‑fix work toward a proactive managed services model that gave his team more control and steadier revenue.

After attending IT Nation, Techvera implemented ConnectWise business management and RMM tools, appointed dedicated MSP and RMM leads, and began selling higher‑value managed services within weeks. The shift delivered consistent, proactive service and dramatically improved economics—Techvera now earns the same revenue from five managed‑services clients as it once did from 50 break‑fix accounts, with margins and projected gross margins rising substantially.

Techvera

Reese Ormand

CEO