Case Study: Tech MD boosts efficiency and security with ConnectWise

Tech MD boosts efficiency 5-10% with ConnectWise RMM

Tech MD, an IT solutions firm specializing in managed services and cybersecurity, faced significant operational inefficiencies and integration challenges after switching to a competing RMM tool. This led to increased support issues and API limitations, prompting them to seek a fully integrated solution from ConnectWise.

ConnectWise developed a comprehensive migration plan, including dedicated project managers and a sandbox environment, to help Tech MD transition back to ConnectWise RMM™. This solution consolidated their operations into a single platform, increasing operational efficiency by 5-10% and improving their security posture. The successful rollout to 35,000 agents streamlined workflows and allowed engineers to focus on higher-value tasks.

Tech MD