Case Study: Symmetric IT Group achieves greater efficiency and visibility with ConnectWise

Symmetric IT Group boosts visibility for 80+ clients with ConnectWise

Symmetric IT Group, a managed service provider, faced challenges with disjointed systems that hampered productivity and visibility. Their previous tools lacked integration, leading to inefficient workflows and a poor customer experience. To address this, they partnered with ConnectWise and implemented its Automate RMM solution to strengthen their PSA integration.

The ConnectWise solution, which grew to include PSA, CPQ, and Reports and Dashboards, delivered seamless connectivity and automation. This integration streamlined processes, saved significant time—such as reducing ticket entry by ten steps—and allowed for automated client reporting. As a result, Symmetric IT Group boosted internal productivity, improved customer satisfaction, and gained valuable visibility into performance.

Symmetric IT Group