Case Study: Support Tree doubles revenue with ConnectWise

Support Tree doubles revenue in one year with ConnectWise

Support Tree, a London-based IT support firm, faced a challenge with a free ticketing platform that lacked proper time tracking and visibility into workflows, causing them to lose vital revenue. To solve this, they turned to the vendor ConnectWise and implemented its PSA product to gain oversight of the complete ticket lifecycle and accurate billing.

The solution implemented by ConnectWise provided unprecedented visibility, allowing the company to pinpoint inefficiencies and bill correctly. This resulted in Support Tree doubling its revenue in the first year. They also adopted ConnectWise Control for remote support, which helped them expand their client base without adding staff, leading to incredible efficiency gains.

Support Tree