Case Study: Secure Network Services achieves scalable, enterprise-class MSP service with ConnectWise

Secure Network Services saves over $150,000 and scales with ConnectWise

Secure Network Services, an MSP founded in 2003, faced challenges scaling its service delivery while maintaining high quality. They were overly reliant on costly, highly skilled in-house staff and manual processes, which led to significant lost income. To grow without compromising standards, they turned to ConnectWise for an automated, outsourced solution using ConnectWise Command RMM, Cybersecurity Management, and Recover.

With ConnectWise, Secure Network Services automated monitoring, security, and backup, and leveraged the ConnectWise NOC and Dedicated Techs for 24/7 support. This solution enabled them to deliver consistent, enterprise-level service. The results included the ability to handle many more clients profitably, successful upselling, and winning new business like a Fortune 500 company. The partnership also improved work/life balance for the founder and positioned the firm for continued growth.

Secure Network Services