Case Study: San-iT improves onboarding efficiency and customer communication with ConnectWise Asio

San-iT cuts ticket summary time from 4-5 hours to 1 hour with ConnectWise

San-iT, a UK-based MSP serving industries like healthcare and finance, faced significant challenges with inefficient and error-prone onboarding and offboarding processes. Their fragmented systems also led to poor customer communication during projects, causing delays and dissatisfaction. To overcome these operational hurdles, they turned to solutions from ConnectWise.

By implementing the ConnectWise Asio platform, including ConnectWise PSA, RMM, and RPA, San-iT unified its workflows and automated key processes. This integration streamlined project communication and internal tasks, leading to substantial time savings—for example, work that took half a day was reduced to one hour. ConnectWise's solutions enhanced customer satisfaction through real-time updates, improved staff utilization, and maintained service levels without additional hiring.

San-iT