Case Study: Realized Solutions achieves 20% growth and higher margins with ConnectWise Automate

Realized Solutions grows 20% with ConnectWise

Realized Solutions (rsi), a full-service IT solution provider, faced a challenge with its outdated remote monitoring and management (RMM) solution, which was hindering its internal growth potential and ability to manage larger client engagements. To achieve its strategic profit goals, rsi needed to overcome its fear of change and implement a best-in-class RMM platform from vendor ConnectWise.

By implementing ConnectWise Automate, rsi was able to automate processes, gain holistic visibility into client systems, and achieve seamless integration with its existing ConnectWise Manage platform. The results for the customer were significant, including 20% growth and improved managed service margins of 18%. Measurable impacts included drastically reduced average ticket times, with most closing in under an hour.