Case Study: QuestingHound Reclaims 25+ Hours Weekly with ConnectWise NOC Services for x360Recover

QuestingHound reclaims 25+ hours per week with ConnectWise

QuestingHound, an MSP founded in 2001, faced major challenges with inconsistent service delivery and chaotic operations. Their engineers spent over 25 hours each week on manual backup checks for x360Recover, leading to variable quality, missed steps, and constant fire drills. Despite having strong playbooks, processes were rarely followed, creating a situation described as totally upside-down and chaotic.

By partnering with ConnectWise and implementing ConnectWise NOC Services for x360Recover, QuestingHound standardized its backup monitoring with a 24/7 automated workflow. This solution reclaimed more than 25 hours of engineering time per week, reduced backup escalations to only one or two in six months, and ensured consistent daily success reports. ConnectWise enabled the team to reinvest time into documentation and playbooks, while a faster restore for a customer demonstrated reliable resilience, ultimately strengthening customer trust through predictable processes.

QuestingHound