Case Study: ONE 2 ONE cuts NOC time by 25% with ConnectWise

ONE 2 ONE cuts NOC time by 25% with ConnectWise

ONE 2 ONE, a managed IT services provider based in Lancaster, Pennsylvania, previously struggled to integrate and manage its multitude of security products. The challenge of synthesizing their technology stack required a partner to help them create a more seamless solution for their customer base.

With the help of ConnectWise and its Partner Program, ONE 2 ONE leveraged solutions like ConnectWise PSA, CPQ, and Identify, and was backed by the ConnectWise SOC. The results were extremely positive, allowing them to integrate everything and scale efficiently. By utilizing ConnectWise SOC services, their internal NOC team cut its time by 25%, enabling them to focus on delivering higher-level, curated customer support.

ONE 2 ONE