Case Study: Nitec Solutions reduces service desk noise and strengthens cybersecurity with ConnectWise Access Management

Nitec Solutions cuts service desk ticket volume in just 2 months with ConnectWise

Nitec Solutions, a managed IT services provider, faced challenges in managing the growing number of support tickets and administrative noise as their customer base expanded. This strain on resources impacted efficiency and highlighted the need to improve cybersecurity measures to protect against sophisticated threats and achieve compliance with standards like Cyber Essentials certification. To address this, they turned to ConnectWise and its Access Management solution.

By implementing ConnectWise Access Management, Nitec Solutions significantly streamlined its service desk operations and enhanced its cybersecurity posture. The solution from ConnectWise reduced ticket volume by automating approvals and installations, allowing the team to do more with less. This resulted in a more efficient customer experience and was instrumental in helping Nitec progress toward its Cyber Essentials certification by enabling them to remove local admin rights from users.

Nitec Solutions