Case Study: Netgain achieves 20% productivity gains with ConnectWise

NetGain boosts recurring revenue per engineer 20% with ConnectWise

Netgain, a managed service provider specializing in secure cloud and IT solutions for highly regulated industries, faced the challenge of scaling its operations securely while maintaining stringent SOC 2 Type 2 compliance and improving productivity without adding significant headcount. They partnered with ConnectWise to address these needs.

ConnectWise implemented an integrated technology stack including Automate, ScreenConnect, and PSA. This solution provided centralized monitoring, secure remote access, and workflow automation. The results were a 20% increase in recurring revenue per engineer, the maintenance of 96-97% client satisfaction, and the achievement of their security compliance goals, all achieved without a proportional increase in staff.

NetGain