Case Study: Matrix Integration achieves efficient, consistent remote support with ConnectWise ScreenConnect

Matrix Integration streamlines remote support for 10+ years with ConnectWise

Matrix Integration, an IT solutions provider based in Indiana, faced significant operational challenges and client dissatisfaction due to its technicians using a variety of inconsistent remote support tools. To solve this fragmented approach, the company implemented ConnectWise's ScreenConnect product.

By adopting ConnectWise ScreenConnect, Matrix Integration established a single, consistent platform for remote support. This solution enhanced efficiency, reduced on-site visits, and improved client satisfaction through features like remote camera sharing and behind-the-scenes troubleshooting. The vendor's tool was described as transformative, revolutionizing their operations and solidifying their commitment to excellent service.

Matrix Integration

Juan Mack

IT Services Manager