Case Study: NetStar (London-based IT services provider) achieves 64% faster customer response times with ConnectWise

London-based IT Services Provider Improves Response Times by 64% with ConnectWise PSA ConnectWise, LabTech, and Quosal

Netstar UK is a London-based IT services provider (founded 2002, 25 employees) offering network security, monitoring, proactive maintenance, VoIP, help desk and disaster recovery. Rapid growth exposed limits in its basic ticketing system—Netstar needed an industry-specific, scalable platform to manage sales, projects, service and finance and to improve SLA compliance and operational visibility.

Netstar implemented ConnectWise PSA as its central hub, with LabTech RMM for proactive monitoring and Quosal for fast quoting. The integrated solution cut customer response times by 64% (enabling a 10-minute SLA), sped quote approvals by about 70%, reduced average time per PC by 27%, and delivered better sales, billing accuracy and overall efficiency.

NetStar

Mit Patel

Managing Director