Case Study: Libra ICT achieves 75% faster IT support and advanced security with ConnectWise Asio

Libra ICT speeds support by 75% with ConnectWise

Libra ICT, an IT services provider for manufacturing companies in the Netherlands, faced significant challenges supporting clients with highly specialized, on-premises systems where downtime was unacceptable. Their fragmented tools created inefficiencies, slowed response times, and limited visibility, while growing security risks added complexity. To address this, they turned to the ConnectWise Asio platform.

By implementing ConnectWise Asio, Libra ICT consolidated its tools into a single suite, integrating advanced security solutions and leveraging automation. This transformation resulted in resolution times plummeting by 75%, from two days to just half a day. Security incidents were dramatically reduced, preventing potential downtime costs of up to $100,000 per day for their clients. The solution also streamlined operations, saving approximately 50 hours a month on patching alone, and positioned Libra ICT as a future-ready partner for its manufacturing customers.

Libra ICT